Refunds and cancellations

Request a refund

Use this form to cancel a paid file.kiwi purchase. You do not need to sign in or give a reason.

For one-time services, change-of-mind refunds may be unavailable after full performance. The required prior notice and consent, exceptions, and rights for defects or non-delivery are explained in our Refund Policy. We review each request under the terms applicable to the purchase.