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Terms of Service

file.kiwi Terms of Service

Chapter 1. General Provisions

Article 1 (Purpose)

These terms set forth the rights, obligations, and responsibilities between the company and users regarding the use of services, networks, websites, and other services provided by MiniKiwi.

Article 2 (Definitions)

① Key definitions:

  • "Company": The business entity providing the service
  • "Member": A person who uses the service after logging in
  • "Temporary Member": A person who uses some services without logging in
  • "Account Information": Member number, external account information, device information, file information, etc.
  • "Application": A program downloaded and used through a mobile device

② Matters not defined in this article shall be governed by applicable laws and service-specific policies.

Article 3 (Effect and Amendment of Terms)

① The company shall post the terms within the service and clearly display important matters.

② Amendments to the terms shall be announced at least 7 days in advance. Unfavorable changes shall be notified by email.

③ If a member does not express objection within the deadline, they are deemed to have agreed to the amended terms.

④ The company may amend the terms within the scope of applicable laws.

Article 4 (Agreement and Application of Terms)

① By using the service through explicit action (such as clicking a button), the user is deemed to have agreed to the terms of service.

② The company may refuse acceptance in the following cases:

  • Using the service through abnormal or indirect methods
  • Purpose of undermining social peace and order
  • Use for improper purposes
  • Seeking profit through resale of the service

③ The company may withhold acceptance in cases of insufficient equipment or technical difficulties.

Article 5 (Supplementary Provisions)

Matters not specified in these terms shall be governed by applicable laws and customary practices.

Article 6 (Operating Policies)

① Details for applying the terms may be established as operating policies.

② Operating policies shall be published within the service.

Chapter 2. Personal Information Management

Article 7 (Protection and Use of Personal Information)

① The company protects personal information in accordance with applicable laws and the privacy policy. The company's policies do not apply to linked external services.

② Personal information shall not be provided without the member's consent, except as required by law.

③ The company is not responsible for damages caused by personal information leaks due to the member's own fault.

Chapter 3. Obligations of Contracting Parties

Article 8 (Obligations of the Company)

① The company shall faithfully comply with the terms and applicable laws in good faith.

② The company shall maintain security systems and publish and comply with the privacy policy.

③ The company shall make its best efforts to promptly repair equipment failures unless there are unavoidable circumstances.

Article 9 (Obligations of Members)

① Members shall not engage in the following activities:

  • Providing false information
  • Unauthorized use of another person's credit card or account
  • Exchanging gambling or obscene information
  • Using the service for unauthorized spam or advertisement distribution or other purposes beyond its intended use
  • Unauthorized copying or commercial use of information
  • Deceiving others or infringing intellectual property rights
  • Transmitting viruses or malicious code
  • Unauthorized modification of applications or server hacking
  • Activities that violate applicable laws

② Members are responsible for managing their accounts and devices and shall not allow others to use them.

③ Members shall manage their payment passwords, and the company is not responsible for damages caused by negligence.

④ The company may establish policies for services in partnership with external mobile platforms.

Chapter 4. Service Usage and Restrictions

Article 10 (Provision of Services)

① Services shall be provided immediately to members who agree to the terms.

② The company may provide additional services.

③ Usage time and frequency may be differentiated based on usage volume.

Article 11 (Use of Services)

① Services are provided during designated hours according to business policies, and service hours shall be announced.

② Services may be temporarily suspended in the following cases:

  • System maintenance, server expansion or replacement, network instability, or other operational needs
  • Power outages, equipment failures, or excessive traffic
  • War, natural disasters, or other uncontrollable situations

③ Services are provided through applications or browsers.

④ Fees as specified must be paid for paid features, and additional communication charges may apply.

⑤ Content may become unavailable due to mobile device changes, number changes, or international roaming, and the company is not responsible.

⑥ Additional charges may occur due to background operations, and the company is not responsible.

Article 12 (Paid Services)

① Prices and features of paid services shall be announced on the file.kiwi main page.

② High-speed download and playback feature: Files can be downloaded at high speed.

③ Expiration time extension feature: The available download time is extended.

④ Purchasing either service activates the other feature as well.

⑤ Feature usage applies only to the files specified at the time of purchase and the browser in use.

⑥ Refund policy:

  1. Refund requests can be made through real-time inquiry or email, and the file folder link is required.
  2. If download time is not extended or download is not completed due to company reasons, a full refund will be issued within 2 business days of the request.
  3. Refund request period: Within 24 hours after payment
  4. Slow network, low-spec devices, or insufficient storage are not eligible for refunds.

Article 13 (Changes and Discontinuation of Services)

① Services may be changed as needed for operational or technical reasons, with prior announcement. Emergency updates may be announced afterward.

② If service continuation becomes difficult due to business transfer, division, merger, or revenue decline, announcement shall be made at least 30 days before the discontinuation date.

③ Unused features or features with remaining periods shall be refunded.

Article 14 (Provision of Advertisements)

① The company shall display advertisements within the service and send promotional information only to consenting members. Members may refuse to receive such information at any time.

② Links to third-party advertisements or services may be provided.

③ Third-party services are outside the company's scope, so the company does not guarantee their reliability and is not responsible for damages. However, cases of the company's intentional or gross negligence are exceptions.

Article 15 (Attribution of Copyrights)

① Copyrights and intellectual property rights of services created by the company belong to the company.

② Members shall not use information with intellectual property rights of the company or providers for commercial purposes or allow others to use it without consent.

③ Copyrights of files and content uploaded by members belong to the members, and the company is not responsible for damages arising therefrom.

Article 16 (Restriction of Service Use for Members)

① The company may restrict service use, delete information, or take other measures when members violate their obligations.

② The company shall not compensate for damages caused by legitimate use restrictions.

③ Service use may be suspended in the following cases:

  • Reports of account hacking or unauthorized use
  • Suspicion of illegal activity
  • Other reasons requiring provisional measures

Chapter 5. Damages and Disclaimers

Article 17 (Damages)

① If either party causes damage to the other by violating these terms, they are liable for compensation, unless there is no intent or negligence.

② Damages caused by the intent or negligence of affiliated service providers are the responsibility of those providers.

Article 18 (Disclaimer of the Company)

① The company is not responsible if services cannot be provided due to natural disasters or force majeure.

② The company is not responsible for damages caused by equipment maintenance, replacement, or regular inspections.

③ The company is not responsible for service disruptions caused by the member's intent or negligence.

④ The company is not responsible for the reliability or accuracy of information posted by members, unless there is intent or gross negligence.

⑤ The company has no obligation to intervene in transactions or disputes between members and is not responsible for damages.

⑥ The company is not responsible for damages arising from the use of free services. However, cases of the company's intentional or gross negligence are exceptions.

⑦ The company is not responsible for expected benefits that members fail to obtain or lose through the use of services.

⑧ The company is not responsible for damages to temporary members. However, cases of the company's intentional or negligence are exceptions.

Article 19 (Notification to Members)

① The company may notify members via their email address.

② Notifications to all members may be posted within the service or presented as pop-ups for at least 7 days.

Article 20 (Jurisdiction and Governing Law)

These terms are governed by the laws of the Republic of Korea, and disputes shall be subject to the jurisdiction of courts as prescribed by law.